Refund policy

At Gifts That Speak, each order is created with care, and we want you to be happy with your purchase.

Personalized & Custom Items

Because personalized and custom-made items are created specifically for you, we do not accept returns, exchanges, or cancellations on personalized items once production has begun.

Please carefully review all names, dates, spelling, and personalization details before submitting your order. We create your item using the information provided at checkout and cannot be responsible for errors in customer-submitted personalization.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an item that differs from what you ordered due to an error on our part, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue.

Once verified, we will work with you to provide an appropriate replacement or resolution at no additional cost.

Non-Personalized Items

For eligible non-personalized items, please contact us within 14 days of delivery to request a return.

Items must be unused, in their original condition, and returned in their original packaging. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Questions About Your Order

If you experience an issue with your order, please contact us before returning any item. We’re happy to review the situation and help determine the best resolution.

Gifts That Speak
Meaningful gifts that make a lasting impression.