FAQ

How do I personalize my gift?
Enter the requested name or personalization details on the product page before adding the item to your cart.

Can I request different wording or a custom design?
Some items may allow extra customization. Contact us before ordering to see if your request can be accommodated.

Will my item look exactly like the photo?
Your item will follow the design shown, but natural materials like stone may have slight differences in texture, edges, and appearance.

How long does processing take?
Most personalized orders are prepared within 3–5 business days before shipping.

How long does shipping take?
Shipping time depends on the method and destination selected at checkout. Tracking will be provided once your order ships.

Can I change or cancel my order?
Contact us as soon as possible. Once production has started, changes or cancellations may not be possible.

Do you accept returns or exchanges?
Personalized items are generally non-returnable unless they arrive damaged, defective, or there was an error on our part.

What if my order arrives damaged or incorrect?
Contact us with your order number and clear photos of the item and packaging so we can review the issue.

Can I ship a gift directly to the recipient?
Yes. Enter the recipient’s shipping address during checkout.

Do you offer gift-ready packaging?
Packaging varies by product. Any special packaging options will be noted on the product page.

How can I contact Gifts That Speak?
Use our Contact Us page or email info@giftsthatspeak.com. Please allow 1–2 business days for a response.