Shipping & Returns

Every gift from Gifts That Speak is thoughtfully created with care. Please allow 3–5 business days for processing before your order ships. Processing time does not include weekends, holidays, or carrier transit time.

Once your order has shipped, you will receive tracking information so you can follow your package along the way. Delivery times may vary depending on the shipping carrier and destination.

Personalized Orders

Please double-check all names, spelling, and personalization details before submitting your order. Personalized items are created specifically for you and cannot be changed once production has begun.

Cancellations

Orders may be canceled before production has begun. Once a personalized item has entered production, the order cannot be canceled or changed. If you need to request a cancellation or change, please contact us as soon as possible.

Returns & Exchanges

Because our personalized gifts are made specifically for each customer, personalized items cannot be returned or exchanged unless they arrive damaged, defective, or we made an error with your order.

For non-personalized items, contact us within 14 days of delivery if you need assistance with a return. Items must be unused and in their original condition.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an item that is different from what you ordered, please contact us as soon as possible. Include your order number and clear photos of the item and packaging so we can review the issue and make it right.

Shipping Delays

Once a package has been accepted by the shipping carrier, delivery times are outside of our direct control. However, if you experience an issue with your shipment, please contact us and we will do our best to assist you.

Questions?

Have a question about your order? Please contact us through our Contact Us page. We’re happy to help.